Privacy Policy

This Privacy Policy outlines the practices and procedures regarding the collection, use, and disclosure of personal data when you engage with our service, including SMS communication. By using our service, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Interpretation and Definitions

Interpretation

Words with initial capital letters have specific meanings, which apply regardless of singular or plural form.

Definitions

  • Account: A unique account created to access the Service or parts of the Service.
  • Affiliate: An entity that controls, is controlled by, or is under common control with another party.
  • Company: Kirkwood Heating, Cooling & Plumbing, located at 9025 Bellefontaine Rd, New Carlisle, OH 45344.
  • Cookies: Small files placed on your devices containing details of your browsing history.
  • Country: United States of America.
  • Device: Any device that can access the Service (e.g., computer, mobile device).
  • Personal Data: Any information that can identify or be used to identify you.
  • Service: Refers to the Website and other related services.
  • Service Provider: A third-party entity that processes data on behalf of the Company.
  • Usage Data: Automatically collected data from your use of the Service, including device information and page interactions.
  • Website: Refers to Kirkwood Heating, Cooling & Plumbing website, accessible at https://www.kirkwoodhvac.com/.
  • You: The individual accessing or using the Service.

2. Collecting and Using Your Personal Data

Types of Data Collected

  • Personal Data: When using our service, we may collect identifiable information, such as:
    • Email address
    • Name (first and last)
    • Phone number
    • Address (state, city, postal code)
  • Usage Data: We collect Usage Data automatically when you use the Service, including:
    • IP address
    • Device information (browser type, version, etc.)
    • Pages visited and time spent on them
    • Diagnostic data

Tracking Technologies and Cookies

We use Cookies and similar technologies to track activity and enhance user experience. Cookies are categorized as:

  • Essential Cookies: Necessary for website functionality.
  • Functionality Cookies: Used to remember preferences and improve the user experience.

You can modify your browser settings to refuse Cookies, but this may limit some functionality.

3. SMS Terms & Conditions

Brand: Kirkwood Heating, Cooling & Plumbing

By providing your mobile phone number and opting in, you agree to receive SMS/text messages from Kirkwood Heating, Cooling & Plumbing related to your service with us. These messages may include:

  • Appointment confirmations and reminders
  • Technician dispatch updates and arrival notifications
  • Service and job follow-ups
  • Estimate scheduling and quote follow-ups
  • Customer support communications

Message frequency varies depending on your interactions with us (for example, how many appointments or service requests you have). You can expect to receive occasional messages tied to your active service needs, not a recurring subscription volume.

Message and data rates may apply, depending on your mobile carrier and plan.

Opt-out: You can stop receiving SMS messages at any time by replying STOP to any message.

Help: For help or questions about the messages you’re receiving, reply HELP to any message, or contact us directly at (937) 845-0500 or kirkwood@kirkwoodservices.com.

Your mobile opt-in information and phone number will not be shared with third parties or affiliates for their own marketing purposes.

4. Use of Your Personal Data

We may use your personal data for the following purposes:

  • To provide and maintain our service, including monitoring usage.
  • To manage your account and registration.
  • To contact you with updates, news, and special offers.
  • To process requests and improve our service.

5. Retention of Your Personal Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy. You may request deletion of your personal data by contacting us.

6. Disclosure of Your Personal Data

  • Legal Requirements: To comply with legal obligations.
  • Business Transactions: In case of mergers, acquisitions, or business sales.
  • Public Authority Requests: As required by law.

7. Security of Your Personal Data

While we take steps to protect your personal data, no method of transmission over the internet is 100% secure.

8. Unsubscribing from SMS Communications

To stop receiving SMS communications, reply “STOP” to any message from Kirkwood Heating, Cooling & Plumbing.

To request the removal of your personal data, contact us at kirkwood@kirkwoodservices.com or call 937-845-0500.

9. Children’s Privacy

We do not knowingly collect personal data from children under 13 years old.

10. Changes to This Privacy Policy

We may update our Privacy Policy and will notify you of any changes by posting the updated policy on this page.

11. Contact Us

For any questions or concerns, please contact us: